How customers opt in to texts

1. The web form: the Login step of Zippy Lawn Mapping

Customers measure their lawn in our mapping tool at app.zippylawnz.us. When they continue to save it, the Login step shows this checkbox above the sign-in button. It is unticked by default, and leaving it unticked changes nothing about the tool, the report or any purchase. The same box appears above the save buttons on the mower step.

The exact words beside the box:

Text me about my install, blade changes and service from Zippy Lawnz. Msg & data rates may apply. Msg frequency varies. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.

Ticking it agrees to service updates and maintenance reminders only. The mobile number comes from the account they create next, and the agreement is recorded with that number, the time, which screen it came from and this exact sentence.

To see it live: open app.zippylawnz.us, enter any address, outline the lawn on the map, answer the short plan questions and continue to Login. No account is needed to see the box.

2. One switch per kind of text: My Zippy → My Mower → Texts

Signed-in customers choose each kind of text separately, and can turn any of them off at any time. Review requests and offers each need their own yes (their switch here, or a recorded yes on a call); the Login-step box never covers them. Our system refuses to send any kind of text the number hasn't agreed to.

• Service updates — Text me install times, shipping and support updates about your own order from Zippy Lawnz. Msg & data rates may apply. Msg frequency varies. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.
• Maintenance reminders — Text me blade changes, winterizing and the spring wake-up from Zippy Lawnz. Msg & data rates may apply. Msg frequency varies. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.
• How did we do? — Text me one text after your install asking how it's going from Zippy Lawnz. Msg & data rates may apply. Msg frequency varies. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.
• Offers and sales — Text me seasonal sales and promotions, a few a month at most from Zippy Lawnz. Msg & data rates may apply. Msg frequency varies. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.

3. On a phone call

If a customer asks a team member on a call to text them, the team member records which kinds they agreed to, and their own name is stored beside it. The customer is told that message and data rates may apply and that they can reply STOP at any time.

Stopping texts

Reply STOP to any text to stop every text from us, START to turn them back on, and HELP for help, or email [email protected]. Message frequency varies with the customer's order and mower schedule. Message and data rates may apply. Consent to texts is never a condition of purchase, and we never share or sell mobile numbers or texting consent for anyone else's marketing.

Texting terms (Terms of Service, section 8) · Privacy Policy